Frequently Asked Questions
We have never stayed at the MenDan Magic Spa & Wellness Hotel. Can I still register?
Yes! In fact, we recommend joining the Loyalty Program even before your first booking, as your very first reservation after registration will already qualify for a discount.
I have already stayed at the hotel and I am a regular guest. Do I still need to register?
We have already pre-registered our regular guests from our previous database into the Loyalty Program and sent a confirmation email to the address we had on file. Please confirm your registration by clicking the link in that email.
If you did not receive an email, please register manually. You will initially be placed at the Basic level of the Loyalty Program. After that, contact the hotel to request a review of your level—our colleagues will manually upgrade your membership based on your past bookings.
Why is it worth registering for the program?
Our Loyalty Program was created to reward guests who choose us repeatedly, sometimes even several times a year. The program has four levels: Basic – Bronze – Silver – Gold. Each level offers unique benefits and discounts, which increase as you move up.
Registration at the Basic level has no requirements, but progressing to higher levels depends on your number of stays and total spend.
Can several members of the same family register?
We recommend that only one family member register—the person who usually makes the bookings. During the first login, this account can add all family members.
Discounts can only be applied to the account that is logged in at the time of booking. Discounts from different accounts cannot be combined, so it is best to use a single account per family.
Discounts can only be applied to the account that is logged in at the time of booking. Discounts from different accounts cannot be combined, so it is best to use a single account per family.
I received the registration email from the hotel, but I forgot to confirm my membership. Now the confirmation link no longer works. What should I do?
One month after the confirmation email is sent, the system automatically deletes all unconfirmed registrations.
If your registration was deleted, please register again. You will be placed at the Basic level, after which you should contact the hotel to request a review. Our colleagues will manually upgrade your membership according to your previous stays.
I received an offer, opened it while logged into my loyalty account, but it doesn’t show my membership discount. What went wrong?
Our Loyalty Program identifies members by the email address used during registration. If you requested the offer using a different email address, the system won’t recognize you as a loyalty member and will not apply the discount.
In this case, please contact the hotel and ask for the offer to be resent to the email address associated with your Loyalty Program registration.
Can I use my loyalty discount when purchasing or redeeming gift vouchers?
No. Gift voucher purchases and redemptions are processed through a separate system and are not part of the Loyalty Program.
Who can I contact if I have further questions?
You can reach us at: [email protected]